Post-graduate Client Charter

We are UPM School of Graduate Studies’ staff committed to excellence through the implementation of quality in research and professional services to fulfill the expectations of our customers by ensuring:- 1. To announce result of application into the programme latest within two (2) months after a complete application is received by School of Graduate Studies. 2. To inform the result of application to appoint Supervisory Committee latest within two (2) months from the date of a complete application is received. 3. To inform the result of application to defer studies within seven (7) working days after the application is verified by the respective Faculty/Institute. 4. To inform the result of application to extend the duration of study within  seven (7) working days after the application is verified by the respective Faculty/Institute. 5. To inform the result of application to change programme/field of study within two (2) months after a complete application is received. 6. To inform the result of application to upgrade studies to the PhD programme latest within two (2) months after a complete application is received. 7. To inform the result of the application for graduate assistance (GRF/GRA) latest within two (2) months after the application deadline. 8. To inform the semester results to the students within six (6) weeks after the last day of the examination week. 9. To ensure that students sit for the viva voce within three (3) months after thesis submission to the School of Graduate Studies for examination. 10. To inform the result of application of dismissal appeal within seven (7) working days after Senate’s decision. 11. To inform the result of degree conferment to students within seven (7) working days upon approval by the Senate.

 Client Charter Report

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2021

2022

2023

Updated:: 08/08/2023 [wazien]